Returns & exchanges

How to return

1. Sign in and open the order under My Orders, or use the link in your delivery email.

2. Select the items you're returning and a reason (this helps us improve, but it won't affect your refund).

3. Print the prepaid label or show the QR code at any drop-off point. US returns are free; international returns are deducted $9.95 from the refund.

4. Drop it off. Refunds are issued within 3–5 business days of the parcel reaching us.

Exchanges

Need a different size or colour? Choose "Exchange" instead of "Return" and we'll ship the replacement as soon as the return is scanned by the carrier — you don't have to wait for it to arrive back with us.

Conditions

Items must be unworn, unwashed and in their original condition with tags attached. Beauty products can be returned if unopened. Earrings, and items marked final sale, can't be returned for hygiene reasons unless faulty.

Faulty items

If something arrives damaged or develops a fault within 12 months of purchase, contact us with a photo. We'll repair, replace or refund — whichever you prefer.